( Effective date: Nov 1st, 2020 )
If a request is made within 24 hours of receiving the goods and is delivered back to The UpTodd in its original packing, unopened, and in sellable condition, we will be happy to provide you a product exchange.
There are certain situations where the exchange is not granted:
UpTodd program/product comes with following refund policy -
1. Toys with obvious signs of use and play
2. Toys broken due to mishandling or any other way which is uninformed
3. Any product that is broken, incomplete, or otherwise not in its original state without our fault
4. Any product that is returned more than 24 hours after delivery
If a customer orders the incorrect item, the exchange is not accepted; however, if the incorrect item is delivered by our mistake, we will set up a return pickup and supply the correct item.
We only offer exchanges for goods that were flawed or damaged in transit. Send us an email at firstname.lastname@example.org from registered mail-id while purchasing within 24 hours of receiving the item if you have received a product in damaged condition and would like it replaced with the identical item.
Customers are responsible for covering the cost of returning the item or items for any exchange requests.
But if your warranty claim is approved, we'll compensate you with discount vouchers of equal value that may be used on the brainybearstore.com website to buy other goods.
In the event that your exchange request is denied, shipping expenses are not refundable.
We will send you an email once your return has been received and inspected to advise you that we have received your returned item. Additionally, we will let you know if your exchange was accepted or rejected.
If your exchange is accepted, it will be processed, and you will receive a replacement product within three months, depending on availability. The amount of time it may take for your replaced item to arrive to you will depend on where you reside.
If the product is no longer available, we will offer you with a voucher code for the same value that you may use to purchase other items on brainybearstore.com.
Items on sale are not eligible for exchange.