1. Order Cancellation

Once an order is placed on our website, it cannot be cancelled.
We begin processing orders immediately to ensure fast delivery

2. Complaints & Grievances

If you have any product-related or post-delivery complaints, please notify us within:

• 2 days of receiving your order
• Along with a package opening video (mandatory) for us to take suitable action.

If the product you received is

• Physically damaged
• Defective
• Leaking
• Or different from what you ordered

Please reach out to us so we can resolve it promptly

3. Delivery Status Issues

If your delivery shows “delivered” but you haven’t received the package, or there is any issue related to delivery:

• Notify us within 7 days of receiving the delivery confirmation message from our courier partner.

We will take appropriate action after verifying the issue.

4. Refunds & Returns

We only accept returns in the case of damaged, defective, or incorrect products.

• You must notify us within 2 working days from the date of delivery
• We will arrange a replacement for eligible cases.
• If you prefer a refund instead of replacement:
  • The refund will be processed to your original payment method
  • It will be completed within 7 working days after confirmation

5. Required Proof

For any:

• Complaints / grievances
• Refunds / returns

Please share the delivery confirmation screenshot, or photos/video of product condition (as applicable).

6. Need Help?

For all support, complaints, refunds, or return requests, write to:

psupport@uptodd.com